What our guests say

Our customer satisfaction index

85%
Based on 3 117 evaluations on 17 Portals

1.50
Terrible experience and would not return or recommend this hotel
Price-performance ratio
1.00
Charged too much for location and minimal no service
Service
1.00
Reception desk who checked us in somewhat rude and unwelcoming to guests, unfriendly and no smile
Breakfast
Location
3.00
Convenient location to many restaurants and tourist sites, but loud train and street noise
Cleanliness
1.00
Terrible housekeeping service or no service at all. Too many different staff assigned to do different tasks yet no customer service provided. Bathroom light bulb out and not repaired correctly.
Rooms
2.00
Noisy—Room above front door of hotel with door buzzer sounding throughout night; tram stop view from window; train noise

4.40
Erstklassige Lage. Geräusche der Remise stören selbst bei den straßenseitigen Zimmern nur wenig. Frühstück sehr gut. Nettes Personal. Besonders die Dame mit der dunkleren Haut wirkt äußerst kompetent.
Price-performance ratio
3.00
Service
5.00
Breakfast
Location
5.00
Cleanliness
5.00
Rooms
4.00

4.17
Very good. Clean, comfortable room with really nice mezzanine coffe area.
Price-performance ratio
4.00
Service
4.00
Breakfast
Location
4.00
Cleanliness
5.00
Rooms
4.00

4.00
StraĂźenseitig sehr laut!
Price-performance ratio
3.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
4.00
Rooms
4.00

4.14
War schon mehrmals bei Ihnen und hatte schon ein besseres Zimmer, insbesondere wegen dem Bad.
Price-performance ratio
4.00
Für die Größe des Bades etwas hoch, insbesondere zu bestimmten Zeiten
Service
5.00
Man hat immer sehr gute Auskunft bekommen
Breakfast
5.00
Location
5.00
Als Frau fĂĽhlt man sich hier am Abend sicherer
Cleanliness
4.00
Der Teppich im Fahrstuhl mĂĽsste ausgetauscht werden, ist zu fleckig.
Rooms
3.00
Im Bad war die Beleuchtung etwas schwach. Dusche, Vergrößerungsspiegel, der Safe etc. waren viel zu hoch, etwas für Riesen.

4.33
Hotel was in a great location. Enjoyed my stay. Regarding this survey, I have selected English and the main questions are in English, but certain questions have drop down boxes that are in German, which I have not answered.
Price-performance ratio
4.00
Service
5.00
Breakfast
Location
5.00
Cleanliness
5.00
Rooms
3.00
First night, room was great. Second night, room was tiny, toilet door opened right onto bed. TV was old.

4.50
Kleines aber feines Hotel.
Price-performance ratio
5.00
Preis/Leistung haben fĂĽr mich gestimmt.
Service
4.00
Sehr angenehmes Rezeptionspersonal.
Breakfast
5.00
Grosse Auswahl von allem.
Location
5.00
Sehr zentral gelegen. Gute Restaurants, viele Sehenswürdigkeiten und Einkaufsmöglichkeiten schnell und zu Fuss erreichbar.
Cleanliness
3.00
Silikonfugen am Boden der Duschkabine haben Schimmel angesetzt. Sonst alles sauber.
Rooms
5.00
Sehr ruhiges und grosses Zimmer (Richtung Hof).

4.71
Really pleased with the hotel. A really nice city centre hotel.
Price-performance ratio
4.00
Service
5.00
Great reception staff, really helpful, nothing too much trouble
Breakfast
5.00
Location
5.00
Nice and central, easy travel
Cleanliness
5.00
Rooms
4.00
Nicely appointed, but little bit small

4.14
Gut
Price-performance ratio
3.00
Service
5.00
Breakfast
5.00
Location
4.00
Cleanliness
4.00
Rooms
4.00

5.00
Superior
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

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