What our guests say

Our customer satisfaction index

85%
Based on 2 477 evaluations on 12 Portals

Evaluation criteria

Overall assessment
3.94
Location
4.71
Rooms
4.00
Cleanliness
4.49

5.00
We are very happy with our choice of staying at Hotel Hackescher Markt. It was a perfect location for our first visit to Berlin. It is within easy walking distance of Museum Island and other center city landmarks. There is a lot of activity in the area of the hotel, which makes for its own excitement. The room and its features were comfortable. The staff provided assistance on several occasions when we were looking to book evening events. We enjoyed our stay and the staff at Hotel Hackescher Markt.
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

4.60
gute Lage direkt bei Hakescher Markt. Zwar kleine Zimmer aber für 1 Person ausreichend. Leider nicht ganz ruhig da Tramgeleise und Tramabstellplatz direkt vor dem Hotelfenster. Ich musste morgens um 0600 die Fenster schliessen.
Price-performance ratio
4.00
Service
5.00
Breakfast
Location
4.00
Cleanliness
5.00
Rooms
5.00

4.33
Mein Bad war etwas in die Jahre gekommen, das Silikon müsste erneuert werden. Hat ein Dachgeschosszimmer, nur mit Badewanne. Konnte zum Duschen kaum drin stehen und musste die Brause mit der hand halten. Das bei 146,-€ für die erste Nacht finde ich nicht ok. Der Service war sehr freundlich. Hatte um ein Zimmer zum Hof raus gebeten, da vorne die Straßenbahnen herfahren. Aber die Lage macht vieles wieder gut. Das Frühstück war lecker, mit großer Auswahl in netter Athmosphäre. Ebenso wie das Zimmer, mit einem sehr hohen Schlafkomfort im Boxspringbett.
Price-performance ratio
3.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
3.00

3.00
Close to seights and to restaurant around the Markt, small rooms and WC.
Price-performance ratio
3.00
Service
3.00
Supportive around transportation questions
Breakfast
Location
4.00
Close to center, museum and S bahn
Cleanliness
3.00
OK
Rooms
2.00
Small rooms, shower where you could not strand up

4.40
Buona
Price-performance ratio
4.00
Service
4.00
Breakfast
Location
5.00
Cleanliness
5.00
Rooms
4.00

5.00
Empfehlenswürdig. Sehr gute Lage. Hilfreiche Mitarbeiter
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

5.00
This is a fantastic hotel - customer service is excellent. Our room was perfect - good size, great ensure and all very clean. Also, was nice & quiet at night. Enjoyed the breakfast- good selection and great coffees. This is also in a great location - 10mins from Alexanderplatz. I would stay here again next time I visit Berlin
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Fantastic location
Cleanliness
5.00
Rooms
5.00
We got an upgrade

4.33
Nettes kleineres Hotel in guter zentraler Lage. Sehr ordentliche Zimmer, sehr sauber und sehr freundliche und Service orientierte Mitarbeiter!
Price-performance ratio
4.00
Service
5.00
sehr freundlich und überaus Service orientiert
Breakfast
4.00
Location
4.00
Cleanliness
5.00
Rooms
4.00

5.00
We loved our stay here and would definitely return. I would recommend this hotel to anyone traveling to Berlin.
Price-performance ratio
5.00
Service
5.00
Everyone was very helpful and friendly. We enjoyed talking to the staff.
Breakfast
5.00
The best breakfast at any hotel we stayed in in Europe. The staff is very friendly and accommodating. The food was top notch.
Location
5.00
Cleanliness
5.00
Rooms
5.00

5.00
Excellent
Price-performance ratio
5.00
Service
5.00
Breakfast
5.00
Location
5.00
Cleanliness
5.00
Rooms
5.00

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